Effective Date: August 23, 2022
Information We Collect and Receive
We may collect and receive a variety of information from you or about you or your devices from various sources, as described below. If you do not provide your information when requested, you may not be able to use our Services if that information is necessary to provide you with our Services or if we are legally required to collect it.
A. Information You Provide to Us
Registration and Profile Information. When you sign up for an account or register to use our Services as a user (“User”), we ask you for your personal information to create your profile and verify your identity, including your name, address, date of birth, profile image, phone number, email address, and password. If you sign up using a third-party account, such as Apple, Google, or Facebook we will also receive information from those third-party accounts such as your name, email address, gender, date of birth, profile photo, and friends.
Expert Information. If you sign up to use our services as an expert (“Expert”), we may ask for additional personal information to verify your identity as an Expert, including your drivers license, passport, or social security number. To understand your background and expertise, we may also ask for information regarding languages, skills, or proficiencies, education information, employment history, your calendar availability, and video or photo content demonstrating your expertise.
Communications with Us. If you contact us directly, we may receive additional personal information about you. For example, when you contact us for support, we may receive your name, email address, phone number, and any additional information you choose to provide. If you subscribe to our newsletter, we will receive your email address. If you fill out our optional questionnaire, we may receive information regarding your interests and needs.
Audio and Video Information. With your consent, our Services may request access to the camera and microphone on your device. This information is used to provide our Services to you (e.g., to permit you to engage in one-on-one video chat engagements with Users and Experts).
Content That You Provide Through Our Services. We collect and store content that you post, send, receive, and create via our Services. This content includes any information about you that you may choose to include. For example, the types of content we collect and store might include: your username and password, your post-call ratings or reviews, text or photo correspondence with Experts or Users, your interests, preferences, feedback, and survey responses. You also provide content to us when you choose to submit information to our marketplace, applications, or websites, including social media and networking websites operated by us.
Payment Information. When you make a payment to Didit or receive a payment from Didit, your credit card information, debit card information, billing information, bank account information and any other financial information necessary to process your payment (“Payment Information”) is processed by our third-party payment processor (Stripe) and we do not collect, store, or process your Payment Information. For more information, please see the Payment Processing section below.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide us as part of your job application, such as your contact information, current employment information, and other information you choose to submit with your application and on your resume. If you apply for a job with us through a third-party platform, we will collect the information you make available to us through such third-party platforms.
B. Information We Collect Automatically When You Use Our Services
Usage Information. To help us understand how you use our Services and to help us improve it, we automatically receive information about your interactions with our Services, such as total calls, call length, calls by category, solution rate, and total money spent or earned through our Services. We use this information to conduct business performance analysis on application usage and for business development purposes.
Device Information. We collect information about the device and software you use to access our Services, including IP address, web browser type, operating system version, and device identifiers (including unique device identifiers and MAC addresses).
Location Information. When you use our Service, we may infer your general location information. For example, your IP address may indicate your general geographic region. We use this data to provide features of our Service and to improve and customize our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.
Analytics Partners. We use analytics services such as Google Analytics and Firebase to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/ and opt out of them by downloading the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to their fullest potential.
C. Payment Processing
D. Information We Receive From Third Parties
Information From Third-Party Services. If you choose to link our Services to a third-party account, such as Google, Apple, or Facebook, we may receive personal information about you including your profile information and your use of the third-party account. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
Other Third Parties. We may receive personal information about you from third parties such as data or marketing partners and combine it with other information we have about you.
How We Use the Information We Collect
We use the personal information we collect:
To provide, update, maintain, and enhance our Services;
To test and develop new products, services, and features;
To allow you to participate in interactive features of our Services when you choose to do so;
For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable, or otherwise of interest to you;
To facilitate transactions and payments;
To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
To enable you to participate in prize drawings, competitions, and surveys;
To find and prevent fraud, and respond to trust and safety issues that may arise;
To conduct benchmarking, analytics, and industry analysis;
To de-identify and aggregate information collected through our Services and use it for any lawful purpose;
For compliance purposes, including enforcing our Terms of Services or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
To process your job application; and
For other purposes for which we provide specific notice at the time the personal information is collected.
How We Share the Information We Collect
We do not share or otherwise disclose the personal information we collect from you except as described below or otherwise disclosed to you at the time of the collection.
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Sharing Between Users and Experts. We facilitate the sharing of information between Users and Experts, which may require the disclosure of certain information, including personal information, to other Users and Experts.
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your personal information if we believe doing so is required or appropriate to: (i) comply with law enforcement requests and legal process, such as a court order or subpoena; (ii) respond to your requests; or (iii) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your personal information may occur if you post any objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers. We may disclose and transfer your personal information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent. We may also disclose personal information from or about you or your devices with your permission.
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Contacts. You may enable or disable the sharing of contacts through your device’s operating system settings.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
If you choose not to provide us with the personal information we collect, some features of our Services may not work as intended.
We make reasonable efforts to protect your personal information by using physical and electronic safeguards designed to improve the security of the personal information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your personal information.
Our Services is hosted in the United States (“U.S.”) and intended for visitors located within the U.S. If you choose to use our Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the U.S. for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including personal information, on or to our Services, you consent to such transfer, storage, and processing.
How to Contact Us
If you have any questions, comments, or concerns about our processing activities, please contact us at legal@Didit.io or via post:
Qubbo Inc. d/b/a Didit
400 E 54th St, Comm. B
New York, NY 10022