Frequently asked questions
What is Didit?
Didit is an iPhone app that enables Users to connect instantly with Experts to receive real-time advice over 1:1 video chat.
What can I expect on a Didit call?
You can expect to engage with a validated subject-matter expert who is 100% incentivized to provide you with personalized and thoughtful advice. Ask away and enjoy the experience of efficient knowledge transfer!
What forms of payment do you accept?
We currently accept all major credit cards in USD.
What can I ask my expert?
You may ask them pretty much anything within their category of expertise, but please be respectful and do not ask offensive, intrusive or overly personal questions. If the expert does not feel comfortable discussing certain topics or answering certain questions, they have the right to refuse or end the call. Please refer to our User Terms of Service for details and if you are in need of medical advice or assistance, please contact a doctor.
What happens if my phone dies in the middle of a call?
Your call will conclude immediately and you will pay for the charged minutes incurred prior to your call ending. You are able to request a new call with the same expert once you have recharged your phone. As a reminder, it is a best practice to always ensure you have adequate phone battery prior to beginning a call.
How do I provide feedback about my call or expert?
Please complete a review after your call so we can ensure we feature only the best experts on Didit. If you have additional feedback or details you’d like to share directly with us, please contact Didit support.
Can I access a recording of my call for future reference?
At this point in time, we are not recording calls so you are unable to access a recording of your call. However, we may enable this feature in the future and will keep you updated.
How does Didit work?
After downloading our mobile application, you can search for experts within each category and immediately begin a call with any expert who is marked as online. Experts with a green ring around their profile picture are online whereas those with a red ring around their profile picture are currently offline. Once you begin a call, you will pay-per-minute based on the rate you see posted on the expert’s profile. [If the expert is currently offline, you can set up a notification for when that expert is online again.] After each call, you will have the opportunity to complete a review and provide feedback.
How long are the calls?
As long as the expert is available, you can connect for as long or short as you’d like! You will only pay for the total time elapsed on your call.
Can you explain how the HOLDs on my credit card work?
Similar to how it works when using a rideshare service, at the beginning of the call, a HOLD charge will be placed on your card for a 60-minute call to ensure you have the capability to pay for the call. If your call lasts less than 60 minutes, you will automatically be refunded the difference. If your call lasts more than 60 minutes, another HOLD charge will be put on your card for each additional 10 minutes until the call concludes and the final duration of the call is calculated, at which point your card will be charged for that total amount. You will only be charged for the total duration of your call.
What happens if I lose service in the middle of a call?
Your call will conclude immediately and you will pay for the charged minutes incurred prior to your call ending. You are able to request a new call with the same expert once you have located stronger service. As a reminder, it is a best practice to always ensure you have a strong WiFi / cellular signal prior to beginning a call.
What if I’m not satisfied with my call?
We expect our experts to provide valuable advice and deliver a positive outcome on each call, but if you are dissatisfied, please contact Didit support and we will be glad to assist you to ensure you have a positive experience on our platform.
What if I have a different question not addressed here?
Please reference our User Terms of Service, Expert Terms of Service, and Privacy Policy for further details, and feel free to contact Didit support for any other questions!
What is Didit?
Didit is an iPhone app that enables Users to connect instantly with Experts to receive real-time advice over 1:1 video chat.
What can I expect on a Didit call?
You can expect to engage with a validated subject-matter expert who is 100% incentivized to provide you with personalized and thoughtful advice. Ask away and enjoy the experience of efficient knowledge transfer!
What if I have a different question not addressed here?
Please reference our User Terms of Service, Expert Terms of Service, and Privacy Policy for further details, and feel free to contact Didit support for any other questions!
How do I go online / offline?
Within the Didit Expert app, go to your expert profile and swipe the button in the top-right corner of your screen between “Online” and “Offline”. You may also go offline by logging out of the Expert app. Simply closing the app does not log you out and take you offline. When you are online, users can initiate calls with you directly through the app. All you need to do is answer the call and provide your expert advice!
What can I expect on a Didit call?
You can expect to engage with a user who is excited to connect and obtain your advice. It is remarkable how much efficient knowledge transfer can take place on a Didit call!
What happens if my phone dies in the middle of a call?
Your call will conclude immediately and you will be paid for the charged minutes incurred prior to your call ending. As a reminder, it is a best practice to always ensure you have adequate phone battery prior to answering a call.
Can I access a recording of my call for future reference?
At this point in time, we are not recording calls so you are unable to access a recording of your call. However, we may enable this feature in the future and will keep you updated.
How do I become a Didit expert?
After downloading our mobile application for experts, you can apply to become a Didit expert in 5 short minutes. Select “Be an Expert” on our sign-up page and submit an application. We will review your application typically within 48 hours. Once you are approved, we will assist you with onboarding and creating your expert profile. Then you just need to set your per-minute rate, go online, and start making money!
How long are the calls?
As long as the expert is available, you can connect for as long or short as you’d like! You will only pay for the total time elapsed on your call.
How long are the calls?
Calls will last as long as the user would like, assuming you (the expert) are available. Users will pay for the total time elapsed on the call at your per-minute rate.
How and when do I get paid?
Our payment processing partner, Stripe, will initiate payouts so that your call earnings will land in your bank account or debit card 2 business days from the time of the call.
What happens if I lose service in the middle of a call?
Your call will conclude immediately and you will be paid for the charged minutes incurred prior to your call ending. As a reminder, it is a best practice to always ensure you have a strong WiFi / cellular signal prior to beginning a call.